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Terms of Service

Last Updated: 1 June 2026

Introduction

These Terms of Service (“Terms”) are an agreement between Indices Inc. (“we”, “us”, “our”, “Indices”) and you or the organization, company, or other entity that you represent (“you”, “your”, “Customer”). They govern access to and use of the Services provided by Indices. By creating an account, clicking “I agree”, accepting the Order Form, or using the Services, Customer agrees to these Terms. Customer represents it is lawfully able to enter into this agreement and, if it is representing an entity, that it has legal authority to bind that entity. If a specific ordering document is signed between Indices and Customer (an “Order Form”), these Terms apply together with the Order Form; if there is a conflict, the Order Form prevails.

1. Definitions

  • Affiliate: an entity that directly or indirectly controls, is controlled by, or is under common control with a party.
  • Credits: either credits purchased by Customer or promotional credits provided by Indices to Customer, for use of the Services and which are consumed as the Services are used.
  • Customer Content: data, content, materials and other information (including Customer Credentials, Prompts, instructions and configurations) provided by you or on your behalf to the Services.
  • Customer Credentials: authentication information supplied by you for use with third‑party systems to execute the actions you request against third‑party systems.
  • Documentation: user guides, specifications and policies we make available with the Services.
  • Effective Date: the earlier of the date that Customer first electronically consents to a version of these Terms and the date that Customer first accesses the Services.
  • Generated Connectors: connectors, blueprints, API definitions, automations, flows, templates and related metadata that are produced, tuned, modified or curated via the Services, including those derived from Prompts or other inputs.
  • Outputs: content or results generated by the Services when Generated Connectors are executed using Customer Content, excluding the Service IP and any third‑party rights or content.
  • Prompts: natural‑language or structured instructions, examples, configurations and similar inputs you provide to generate or configure connectors, automations or other features.
  • Service IP: the Services and all related software, models, algorithms, connectors, APIs, SDKs, templates, designs, inventions, know‑how, data structures, schemas, usage data, documentation and all intellectual property rights therein.
  • Services: our cloud AI automation platform that enables you to connect to and interact with websites and systems as if they were APIs, together with related features and Documentation.
  • Taxes: all taxes, duties, levies and similar, including VAT, but excluding taxes based on our net income, property or employees.
  • Third-Party Systems: websites, applications, APIs, accounts, services, data sources, content and systems not provided or controlled by Indices that Customer directs the Services to access, interact with or use.

2. Services; Acceptable Use; Third-Party Terms

  • 2.1. Overview. Subject to these Terms, Indices gives Customer permission to use the Services, including to power products and services Customer makes available to its own customers and end users.
  • 2.2. Customer responsibility and compliance. Customer is responsible for its configurations, instructions and use of the Services. Customer must obtain and maintain all rights, permissions, credentials, notices, consents and legal bases required for the Services to access, interact with or process data from Third-Party Systems at Customer’s direction. Customer represents and warrants that it has and will maintain those rights, permissions, credentials, notices, consents and legal bases. Customer must ensure that its use of the Services complies with applicable laws and third-party terms, policies and rules, including those relating to privacy, data protection, intellectual property, computer misuse, automated access, rate limits, scraping and regulated or sensitive data.
  • 2.3. Customer Credentials. Customer represents that it is authorized to provide and use Customer Credentials with the Services. Customer grants Indices the right to use Customer Credentials solely to provide the Services in accordance with Customer’s instructions. Customer is responsible for revoking, rotating and restricting Customer Credentials as needed. Indices will use Customer Credentials only to provide the Services and will handle them in accordance with these Terms and the DPA. When Indices uses Customer Credentials in such manner, the parties agree that Indices acts on behalf of the Customer, and any resulting interactions with third-party services are deemed to be carried out by Customer, not by Indices.
  • 2.4. Acceptable Use. You must not: (a) use the Services unlawfully or to infringe third‑party rights; (b) attempt to bypass or circumvent any technical restrictions, authentication, rate limits, quotas, usage restrictions, protective measures or safety mitigations, except to the extent Customer has authority under its own agreement with the relevant third party or under applicable law to access that third-party system in the manner Customer is directing Indices to do so; (c) interfere with or disrupt the Services or others’ use; (d) upload malware or harmful code; (e) use the Services to process prohibited or high‑risk data (see Section 4.3) without our prior written agreement; (f) resell the Services to third parties except as permitted under an Order Form; (g) reverse‑engineer any aspect of the Services or the systems used to provide the Services, except to the extent permitted by law; (h) use the Services, Outputs or Generated Connectors to train, benchmark, or develop products or services that are substantially similar to or that compete with the Services; (i) extract, mine, harvest or scrape data from the Services or underlying systems other than through the documented functionality or APIs and strictly as permitted by these Terms; (j) buy, sell, lease, transfer, share, or otherwise trade in API keys, credentials or tokens (including those issued by third parties), or use credentials not issued to you; or (k) use the Services to process health information protected under HIPAA, unless you have signed a Business Associate Agreement (BAA) with Indices.
  • 2.5. Third-Party Systems. Third-Party Systems are not under Indices’ control and are provided by their respective providers, not by Indices. Indices does not control and is not responsible for their availability, accuracy, content, terms, policies or operation, and Indices does not grant Customer any rights in Third-Party Systems. When the Services access or interact with Third-Party Systems using Customer Credentials or other Customer instructions, that activity is performed at Customer’s direction and on Customer’s behalf. As between the parties, Customer is responsible for the resulting actions and for any agreements, terms, policies or legal obligations that apply to Customer’s access to or use of Third-Party Systems.

3. Accounts and Access

  • 3.1. Registration. You must create an account and keep registration information accurate and up to date. You are responsible for your administrators and authorized users, and for all activities under your account.
  • 3.2. Security. You must keep credentials secure and promptly notify us of any unauthorized access or security incident.

4. Data and Privacy

  • 4.1. We act as an independent controller in respect of personal data processed to operate, provide and improve the Services, including with respect to Generated Connectors, telemetry and usage data.
  • 4.2. We act as your service provider (processor) for personal data contained in the inputs you submit to the Services (including Customer Credentials and any personal data passed as run arguments) and the resulting Outputs, in each case processed solely to execute the actions you instruct. Such data is processed in accordance with the Data Processing Addendum (DPA), which is incorporated into these Terms by reference.
  • 4.3. Regulated/sensitive data. Unless expressly agreed in writing in an Order Form, you must not submit to the Services any special categories of personal data, criminal offence data, health information, cardholder data (PCI), bank account numbers, government identifiers, children’s data, or any other regulated or sensitive data requiring heightened safeguards under applicable law or third‑party terms.
  • 4.4. Security. We implement commercially reasonable technical and organizational measures designed to protect the Services and Customer Content against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. No service can be 100% secure.

5. Fees, Credits and Payment Terms

  • 5.1. Pricing and billing model. Customer is responsible for fees incurred by its account. Fees may include (a) usage‑based charges; (b) platform fees; and (c) minimum monthly commitments. Platform fees and any minimum monthly commitments are billed in advance. Usage‑based charges are calculated on a monthly billing cycle unless stated otherwise in an Order Form. We may require Customer to prepay for Services by purchasing Credits sufficient to cover Customer’s usage.
  • 5.2. Credits. Credits may be (a) purchased by you, or (b) promotional service credits we grant to you. Credits apply against usage‑based charges as the Services are used. Purchased Credits are pre‑paid, consumed as usage occurs, non‑refundable (except where required by law), non‑transferable, and expire one calendar year after purchase. Promotional Credits cannot be applied towards transaction‑based taxes (including VAT), are consumed as usage occurs, are non‑transferable, and expire as indicated at issuance, and may be terminated prior to expiry at our discretion. Unused Credits at expiry are forfeited. Credits are not legal tender or currency of any kind and have no cash value. You may not sell, assign, transfer, pledge, gift or otherwise trade in Credits; any attempted transfer is void. We may suspend or restrict use of Credits, or terminate remaining Credit balances, to the extent required or permitted by applicable law (including for suspected fraud, abuse or legal compliance).
  • 5.3. Asynchronous usage and arrears. Because billing and metering may be asynchronous, usage may occur without sufficient Credits in your account. You are responsible for such usage and agree that it may be billed in arrears.
  • 5.4. Payment methods and authorization. You authorize us (and our payment processors) to automatically charge the payment method on file for all applicable fees, Taxes and arrears without further approval.
  • 5.5. Invoices and due date. Where we issue invoices (e.g., for platform fees, minimum commitments or arrears), amounts are due within 14 days of the invoice date unless stated otherwise in an Order Form. Past-due amounts may accrue interest at the lower of (i) one and one-half percent (1.5%) per month and (ii) the maximum rate permitted by applicable law, in each case from the due date until paid in full. Customer will reimburse Indices for reasonable costs of collection (including reasonable attorneys’ fees) for amounts not paid when due.
  • 5.6. Taxes. Fees are exclusive of Taxes, which you must pay in addition at the applicable rate. If you are required by law to withhold taxes, you shall pay such additional amounts so that we receive the full amount we would have received had no withholding been required.
  • 5.7. Suspension for non‑payment. We may suspend or limit the Services if any amount is overdue until paid in full.
  • 5.8. Price changes. Price changes will be effective fourteen days after Notice is given.

6. Intellectual Property

  • 6.1. Reservation of Rights. Except as expressly set forth herein, these Terms do not grant (a) Indices any rights to Customer Content; (b) Customer any rights to the Services or Service IP. Customer obtains only a limited right to use the Services, and no ownership rights are transferred to Customer under these Terms.
  • 6.2. Limited Permission. Customer grants Indices the limited rights that are reasonably necessary for Indices to deliver the Services.
  • 6.3. Outputs. Indices claims no rights in the Outputs. As between the parties, and subject to applicable third‑party rights and terms, you own the Outputs.
  • 6.4. Generated Connectors. As between the parties, all right, title and interest in and to the Generated Connectors are owned by Indices, and Indices may reuse, modify, sublicense and make Generated Connectors available across customers.
  • 6.5. License to Prompts. You grant Indices and its Affiliates an irrevocable, perpetual, worldwide, non‑exclusive, transferable and sublicensable, royalty‑free license to use and exploit Prompts to provide, maintain, secure and improve the Services, including to generate, tune, benchmark and provide Generated Connectors and Service features across customers. To the extent permitted by law, you waive, and agree not to assert, any moral rights in Prompts against Indices and its sublicensees.
  • 6.6. Prompts warranties. You represent and warrant that you have all rights, permissions and authority necessary to submit Prompts and grant the above license, and that our receipt and use of Prompts as permitted here will not infringe, misappropriate or violate any third‑party rights or laws.
  • 6.7. Feedback. If you provide feedback or suggestions, you grant Indices the right to use and exploit such feedback without restriction or compensation.

7. Confidentiality

  • 7.1. Definition. Confidential Information means information disclosed by a party (Discloser) to the other party (Recipient) that is identified as confidential or that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure, whether disclosed orally or in writing. Confidential Information does not include information that: (a) is or becomes public without breach; (b) was known to Recipient without restriction before receipt; (c) is received from a third party without breach of any obligation; or (d) is independently developed without use of the Discloser’s Confidential Information.
  • 7.2. Obligations. Recipient must (a) use Confidential Information only to exercise rights and perform obligations under these Terms; (b) protect it using at least reasonable care; and (c) not disclose it to any third party except to its Affiliates, employees, professional advisers and subcontractors who need to know it and are bound by confidentiality obligations no less protective than these.
  • 7.3. Required disclosure. Recipient may disclose Confidential Information to the extent required by law, regulation or court order, provided it, where legally permitted, gives prompt notice and cooperates with reasonable efforts to seek confidential treatment.
  • 7.4. Clarifications. For clarity, Generated Connectors, aggregated or de‑identified usage insights, and Prompts to the extent incorporated into Generated Connectors are not your Confidential Information. Customer Credentials and your non‑public business information (other than Prompts used to generate connectors) remain your Confidential Information.

8. Publicity

  • 8.1. We may use your name and logo to identify you publicly as a customer of the Services, provided that you may opt-out by contacting us. You agree to consider in good faith reasonable requests to provide quotes, references or to participate in public marketing activity (such as case studies or joint announcements).

9. Suspension and Termination

  • 9.1. Suspension. We may suspend or limit the Services immediately if (a) required by law; (b) there is a security risk or harm to the Services or others; (c) you breach the acceptable use terms in Section 2.4; or (d) amounts are overdue, including where your Credits balance has depleted and is unable to pay for the Services, except where the payment terms do not require prepayment. We will lift a suspension when the issue is resolved.
  • 9.2. Term and Termination. These Terms commence on the Effective Date and continue until terminated. Either party may terminate (a) with 30 days’ Notice; (b) for the other party’s material breach of these Terms if the breach remains uncured 30 days after written Notice describing the breach; or (c) immediately if the other party becomes insolvent or ceases to carry on business. Indices may terminate immediately with Notice if we believe that our provision of the Services to Customer (i) is prohibited by applicable law; or (ii) violates these Terms and where, in Indices’ reasonable judgment, the breach is not capable of cure.
  • 9.3. Effect of Termination. Upon termination, your right to access the Services ceases immediately. Any provision that by its nature should survive termination will survive, including Sections 1 (Definitions), 5 (to the extent of accrued and unpaid amounts), 6 (Intellectual Property), 7 (Confidentiality), 8 (Publicity), 9 (Suspension and Termination), 11 (Indemnification), 12 (Warranties and Limits on Liability), 13 (Disputes), 14 (Miscellaneous).

10. Changes to Services

  • 10.1. We may modify or discontinue features from time to time. For deprecations with material impact, we will endeavor to provide reasonable notice.

11. Indemnification

  • 11.1. Indices indemnity. Indices will defend and indemnify Customer against third-party claims alleging that Customer’s authorized use of the Services infringes or misappropriates that third party’s intellectual property rights. Indices will have no obligation for claims arising from (a) Customer Content, Prompts, Outputs, Customer Credentials, or Customer configurations; (b) Customer’s combination of the Services with items not provided by Indices; (c) modification of the Services other than by Indices; (d) use of the Services outside the scope of these Terms, including Section 2.4 (Acceptable Use), the Documentation, or an Order Form; or (e) third-party websites, services, content, or systems accessed through the Services at Customer’s direction.
  • 11.2. Customer indemnity. Customer will defend and indemnify Indices and its Affiliates against third-party claims, liabilities, damages, settlements, and reasonable costs, including reasonable attorneys’ fees, arising from (a) Customer’s or its users’ use of the Services in violation of these Terms, including Section 2.4 (Acceptable Use); (b) Customer’s breach of law or third-party terms, including automated access, scraping, data protection, or credential-use obligations; (c) Customer Content, Outputs, Customer Credentials, Prompts, or Customer configurations; or (d) Customer’s submission of regulated or sensitive data in breach of Section 4.3.
  • 11.3. Remedies for IP claims. If the Services become, or in Indices’ reasonable opinion are likely to become, subject to an infringement claim, Indices may, at its option, (a) procure the right for Customer to continue using the affected Services; (b) modify or replace the affected Services so they are non-infringing without materially reducing their functionality; or (c) suspend or terminate the affected Services and provide a pro rata refund of prepaid, unused fees for the terminated portion.
  • 11.4. Procedure. The indemnified party must promptly notify the indemnifying party of the claim, give the indemnifying party sole control of the defense and settlement, and provide reasonable cooperation at the indemnifying party’s expense. The indemnifying party may not settle a claim in a manner that admits fault by the indemnified party or imposes non-monetary obligations on the indemnified party without the indemnified party’s prior written consent, not to be unreasonably withheld.

12. Warranties and Limits on Liability

  • 12.1. Warranties. Each party represents and warrants that (a) it is authorized to enter into these Terms; and (b) entering into and performing these Terms will not violate any of its corporate rules, if applicable.
  • 12.2. Disclaimer of Warranties. THE SERVICES ARE PROVIDED “AS IS.” TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY STATED IN THESE TERMS, INDICES AND ITS AFFILIATES MAKE NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT. INDICES MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT SERVICES WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS, THAT CUSTOMER CONTENT WILL BE ACCURATE, THAT DEFECTS WILL BE CORRECTED, OR REGARDING ANY THIRD-PARTY SERVICES. INDICES WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY CUSTOMER CONTENT, THIRD-PARTY SERVICES, THIRD-PARTY CONTENT, OR NON-INDICES SERVICES (INCLUDING FOR ANY DELAYS, INTERRUPTIONS, TRANSMISSION ERRORS, SECURITY FAILURES, UNAVAILABILITY, AND OTHER PROBLEMS CAUSED BY THESE ITEMS). INDICES DOES NOT WARRANT, AND DISCLAIMS THAT, THE SERVICES OR OUTPUTS ARE ACCURATE, COMPLETE OR ERROR-FREE OR THAT THEIR USE WILL BE UNINTERRUPTED. CUSTOMER ACKNOWLEDGES THAT THE SERVICES USE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING TECHNOLOGIES, AND THAT OUTPUTS MAY BE INACCURATE, INCOMPLETE, OR UNEXPECTED. CUSTOMER IS SOLELY RESPONSIBLE FOR REVIEWING OUTPUTS BEFORE RELYING ON THEM, AND FOR ANY DECISIONS OR ACTIONS TAKEN BASED ON OUTPUTS. REFERENCES TO A THIRD PARTY IN THE OUTPUTS MAY NOT MEAN THEY ENDORSE OR ARE OTHERWISE WORKING WITH INDICES.
  • 12.3. Limitation on Liability. Except either party’s obligations under Section 11 (Indemnification), the liability of each party, and its Affiliates, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, revenue, goodwill, production, anticipated savings, or data, and costs of procurement of substitute goods or services, even if the party knew or should have known that such damages were possible and (ii) is limited to Fees paid by Customer for the Services in the previous 12 months.
  • 12.4. THE LIMITATIONS OF LIABILITY IN THIS SECTION APPLY: (I) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW; (II) TO LIABILITY IN TORT, INCLUDING FOR NEGLIGENCE; (III) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT PRODUCT LIABILITY, OR OTHERWISE; (IV) EVEN IF THE BREACHING PARTY IS ADVISED IN ADVANCE OF THE POSSIBILITY OF THE DAMAGES IN QUESTION AND EVEN IF SUCH DAMAGES WERE FORESEEABLE; AND (V) EVEN IF THE INJURED PARTY’S REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE.
  • 12.5. The parties agree that they have entered into these Terms in reliance on the terms of this section and those terms form an essential basis of the bargain between the parties.

13. Disputes

  • 13.1. Informal Dispute Resolution. Indices wants to understand and address Customer concerns prior to formal legal action. The parties agree to try to resolve any dispute, claim or controversy relating to these Terms (“Disputes”) informally before filing a claim against one another. If the parties cannot resolve a Dispute within sixty days, either party may initiate arbitration. Both parties also agree to attend an individual settlement conference if either party requests one during this time. Any statute of limitations will be tolled during this informal resolution process.
  • 13.2. Arbitration. Any Dispute will be determined in English by final and binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures then in effect. The arbitration will be conducted in English by a single neutral arbitrator. The seat and legal place of arbitration is San Francisco, California, although the arbitrator may permit remote hearings. Judgment on any award issued through the arbitration process in this section may be entered in any court having jurisdiction. EACH PARTY AGREES THEY ARE WAIVING THE RIGHT TO A TRIAL BY JURY, AND THE RIGHT TO JOIN AND PARTICIPATE IN A CLASS ACTION, TO THE FULLEST EXTENT PERMITTED UNDER THE LAW IN CONNECTION WITH THESE TERMS.

14. Miscellaneous

  • 14.1. Assignment. Neither party may assign these Terms without the other party’s prior written consent, except that Indices may assign its rights and delegate its obligations to an affiliate or as part of a sale of all or substantially all its business.
  • 14.2. Subcontracting. We may use subcontractors, including cloud and payment providers, and remain responsible for their acts and omissions.
  • 14.3. Force Majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control (including internet or cloud failures, strikes, war, epidemics, acts of government, or natural disasters).
  • 14.4. Severability. If any provision or portion is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision will be severed from these Terms; (b) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of these Terms; and (c) the unenforceable or unlawful provision may be revised to the extent required to render the Terms enforceable or valid, and the rights and responsibilities of the parties will be interpreted and enforced accordingly, so as to preserve the Terms and the intent of the Terms to the fullest possible extent.
  • 14.5. No Waiver. Failure to exercise or delay in exercising any rights or remedies arising from these Terms does not and will not be construed as a waiver; and no single or partial exercise of any right or remedy will preclude future exercise of such right or remedy.
  • 14.6. Notices. All notices, demands, waivers, and other communications under these Terms (each, a “Notice”) must be in writing, sent by email, and are deemed given when received. Your Notice email is the one associated with your account or stated in an Order Form. Our email for Notices is support@indices.io.
  • 14.7. Entire Agreement; Order of Precedence. These Terms, the Order Form (if any), and any explicitly incorporated policies constitute the entire agreement and supersede prior agreements, arrangements, understandings and communications relating to its subject matter. In case of conflict, the Order Form prevails over these Terms.
  • 14.8. Governing Law. These Terms are governed by the laws of the State of California.
  • 14.9. Venue. Any suits, actions, or proceedings related to these Terms that are not required to be resolved via arbitration pursuant to Section 13 will be instituted exclusively in federal or state courts located in the City and County of San Francisco, California, and each party irrevocably submits to their exclusive jurisdiction.
  • 14.10. Trade Controls. Customer is solely responsible for ensuring that its use of the Services complies with applicable export control laws, economic and trade sanctions, and anti-bribery and anti-corruption laws. You represent that you are not subject to US, UK, or other applicable sanctions, and will not use the Services to access, store, transmit, or process data on behalf of any such restricted person, entity, country, or territory, or for any other purpose prohibited by applicable trade-control laws.
  • 14.11. Interpretation. “Including” means “including without limitation”. Headings and titles are for convenience only and have no legal or contractual effect.
  • 14.12. Amendment and Modification. Indices may update these Terms at any time, to be effective 30 days after the updates are posted by Indices or Customer otherwise receives Notice, except that updates made in response to changes to law or regulation take effect immediately upon posting or Notice. Changes will not apply retroactively. No other amendment to or modification of these Terms is effective unless it is in writing and signed by both parties.
  • 14.13. Relationship of the Parties. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and neither party has any authority of any kind to bind the other in any respect.