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Terms of Service

Last Updated: 7 October 2026

Introduction

These Terms of Service (“Terms”) are an agreement between Indices Inc. (“Indices”) and you or the organization, company, or other entity that you represent (“you”, “your”, “Customer”). They govern access to and use of the Services provided by Indices. By creating an account, clicking “I agree”, accepting the Order Form, or using the Services, Customer agrees to these Terms. Customer represents it is lawfully able to enter into this agreement and, if it is representing an entity, that it has legal authority to bind that entity. If Indices and Customer sign an ordering document (an “Order Form”), these Terms apply together with the Order Form.

1. Definitions

  • Affiliate: an entity that directly or indirectly controls, is controlled by, or is under common control with a party.
  • Beta Products: early or pre-release features, versions or components of the Services that Indices identifies as beta, preview, early access or similar.
  • Credits: purchased or promotional credits for use of the Services.
  • Customer Credentials: authentication information supplied by you for use with Third-Party Systems to execute the actions you request.
  • Documentation: user guides, specifications and policies Indices makes available with the Services.
  • Inputs: prompts, text, files, data, instructions, configurations and other materials provided or made available to the Services by Customer or on Customer’s behalf, including through Third-Party Systems.
  • Outputs: responses, data and other materials generated or retrieved by the Services and provided to Customer in response to Inputs.
  • Services: Indices’ cloud AI automation platform that enables you to connect to and interact with websites and systems as if they were APIs, together with related features and Documentation.
  • Taxes: all taxes, duties, levies and similar, including VAT, but excluding taxes based on Indices’ net income, property or employees.
  • Third-Party Systems: websites, applications, APIs, accounts, services, data sources, content and systems not provided or controlled by Indices that Customer directs the Services to access, interact with or use.

2. Services; Acceptable Use; Third-Party Terms

  • 2.1. Overview. Subject to these Terms, Indices gives Customer permission to use the Services, including to power products and services Customer makes available to its own customers and end users.
  • 2.2. Customer responsibility and compliance. Customer is responsible for its configurations, instructions and use of the Services. Customer represents and warrants that it has and will maintain all rights, permissions, credentials, notices, consents and legal bases required for the Services to access, interact with or process data from Third-Party Systems at Customer’s direction. Customer must ensure that its use of the Services complies with applicable laws and third-party terms, policies and rules, including those relating to privacy, data protection, intellectual property, computer misuse, automated access, rate limits, scraping and regulated or sensitive data.
  • 2.3. Customer Credentials. Customer represents that it is authorized to provide and use Customer Credentials with the Services. Customer grants Indices the right to use Customer Credentials solely to provide the Services in accordance with Customer’s instructions. Customer is responsible for revoking, rotating and restricting Customer Credentials as needed. Indices will use Customer Credentials only to provide the Services and will handle them in accordance with these Terms. When Indices uses Customer Credentials in such manner, the parties agree that Indices acts on behalf of the Customer, and any resulting interactions with third-party services are deemed to be carried out by Customer, not by Indices.
  • 2.4. Acceptable Use. You must not: (a) use the Services unlawfully or to infringe third‑party rights; (b) attempt to bypass or circumvent any technical restrictions, authentication, rate limits, quotas, usage restrictions, protective measures or safety mitigations, except to the extent Customer has authority under its own agreement with the relevant third party or under applicable law to access that third-party system in the manner Customer is directing Indices to do so; (c) interfere with or disrupt the Services or others’ use; (d) upload malware or harmful code; (e) submit personal or sensitive data in breach of Section 4.2; (f) resell the Services to third parties except as permitted under an Order Form; (g) reverse‑engineer any aspect of the Services or the systems used to provide the Services, except to the extent permitted by law; (h) use the Services or Outputs to train, benchmark, or develop products or services that are substantially similar to or that compete with the Services; (i) extract, mine, harvest or scrape data from the Services or underlying systems other than through the documented functionality or APIs and strictly as permitted by these Terms; or (j) buy, sell, lease, transfer, share, or otherwise trade in API keys, credentials or tokens (including those issued by third parties), or use credentials not issued to you. The Services are subject to fair use. Indices may limit, throttle or suspend usage that it reasonably determines imposes excessive or disproportionate costs on Indices.
  • 2.5. Third-Party Systems. Third-Party Systems are not under Indices’ control and are provided by their respective providers, not by Indices. Indices does not control and is not responsible for their availability, accuracy, content, terms, policies or operation, and Indices does not grant Customer any rights in Third-Party Systems. When the Services access or interact with Third-Party Systems using Customer Credentials or other Customer instructions, that activity is performed at Customer’s direction and on Customer’s behalf. As between the parties, Customer is responsible for the resulting actions and for any agreements, terms, policies or legal obligations that apply to Customer’s access to or use of Third-Party Systems.
  • 2.6. Beta Products. If Indices gives Customer access to a Beta Product, the Beta Product is provided “as is” and Section 11.1 (Indices indemnity) and Section 12.1 (Warranties) do not apply to it. Customer acknowledges that Beta Products are experimental in nature and may be modified or removed at Indices’ discretion with or without notice.
  • 2.7. Infrastructure protection. Indices may take measures it reasonably considers necessary to protect the Services and supporting infrastructure, including enforcing rate limits and usage policies, throttling or blocking requests or actions, and temporarily restricting access. These measures may take effect immediately, with or without prior notice.

3. Accounts and Access

  • 3.1. Registration. You must create an account and keep registration information accurate and up to date. You are responsible for your administrators and authorized users, and for all activities under your account.
  • 3.2. Security. You must keep credentials secure and promptly notify Indices of any unauthorized access or security incident.

4. Data and Privacy

  • 4.1. Privacy. Indices’ Privacy Policy describes how Indices collects and uses personal data. When processing personal data on your behalf, Indices acts as a service provider under your documented instructions, these Terms, the Privacy Policy and applicable law. For its own purposes, including account administration, security and service improvement, Indices acts as an independent controller under the Privacy Policy and applicable law. Where applicable data protection law requires, the parties will enter into a data processing addendum.
  • 4.2. Personal and sensitive data. If you use the Services to process personal data, you must have the necessary consents and legal bases and comply with applicable data protection laws. Unless expressly agreed in an Order Form, you must not submit to the Services any special categories of personal data, criminal offence data, health information (including information protected under HIPAA), payment card data, bank account numbers, government identifiers, children’s data, or other data subject to heightened legal safeguards.
  • 4.3. Security. Indices implements commercially reasonable technical and organizational measures designed to protect the Services and Inputs against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. You acknowledge that transmissions over the internet may not be secure and that unauthorized third parties may breach the security of the systems where Inputs are stored, and Indices will not be responsible for any breach in security except to the extent caused by its gross negligence. You are responsible for routinely backing up Inputs and Outputs, and Indices has no obligation or liability for any loss, alteration, destruction, corruption or recovery of Inputs or Outputs.

5. Fees and Payment

  • 5.1. Fees. Customer will pay the fees for the Services as set out in an Order Form or Indices’ then-current pricing. Fees may be usage-based, recurring, or minimum commitments. Recurring fees and minimum commitments are billed in advance; usage-based fees are billed monthly in arrears unless an Order Form states otherwise. Indices may require Customer to prepay for usage by purchasing Credits.
  • 5.2. Credits. Credits are consumed as the Services are used, are non-transferable, and have no cash value. Purchased Credits expire twelve months after purchase and are non-refundable except where required by law. Promotional Credits expire as stated at issuance, may be withdrawn by Indices at any time, and cannot be applied to Taxes. Because metering may be asynchronous, usage may exceed Customer’s Credit balance, and Customer will pay for that usage in arrears. Indices may suspend or cancel Credits where it reasonably suspects fraud or abuse or where required by law.
  • 5.3. Payment. Customer authorizes Indices and its payment processors to charge the payment method on file for all fees and Taxes. Invoiced amounts are due within 14 days of the invoice date unless an Order Form states otherwise, and any good-faith dispute must be raised in writing before the due date. Overdue amounts accrue interest at the lower of 1.5% per month and the maximum rate permitted by law, and Customer will reimburse Indices’ reasonable costs of collection. Indices may suspend the Services while any amount is overdue.
  • 5.4. Taxes. Fees are exclusive of Taxes, which Customer will pay in addition. If Customer is required by law to withhold any amount, it will gross up the payment so that Indices receives the full amount invoiced.
  • 5.5. Price changes. Price changes take effect fourteen days after Notice.

6. Intellectual Property

  • 6.1. Ownership. As between the parties, Customer retains its rights in Inputs and owns Outputs, subject to applicable law and third-party rights and terms. Indices retains all rights in the Services, Documentation and underlying software, methods and other technology, including improvements. Customer’s ownership of Outputs does not transfer any rights in the Services, Documentation or that technology. Indices may reuse, modify, license and make that technology available across customers.
  • 6.2. License to Inputs. Customer grants Indices and its Affiliates a non-exclusive, worldwide, royalty-free, sublicensable and transferable license to use Inputs to provide the Services to Customer. The license also permits Indices to use, reproduce, modify, adapt and incorporate general instructions, functional requirements and technical information from Inputs into technology used to generate, improve and provide the Services, including for other customers. After termination, it survives solely for continued use, improvement and provision of technology already developed and permitted portions of Inputs incorporated into it. Customer represents that it is authorized to grant this license.
  • 6.3. Feedback. If you provide feedback or suggestions, Indices may use them without restriction or compensation.

7. Confidentiality

  • 7.1. Definition. Confidential Information means information disclosed by a party (Discloser) to the other party (Recipient) that is identified as confidential or that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure, whether disclosed orally or in writing. Confidential Information does not include information that: (a) is or becomes public without breach; (b) was known to Recipient without restriction before receipt; (c) is received from a third party without breach of any obligation; or (d) is independently developed without use of the Discloser’s Confidential Information.
  • 7.2. Obligations. Recipient must (a) use Confidential Information only to exercise rights and perform obligations under these Terms; (b) protect it using at least reasonable care; and (c) not disclose it to any third party except to its Affiliates, employees, professional advisers and subcontractors who need to know it and are bound by confidentiality obligations no less protective than these.
  • 7.3. Required disclosure. Recipient may disclose Confidential Information to the extent required by law, regulation or court order, provided it, where legally permitted, gives prompt notice and cooperates with reasonable efforts to seek confidential treatment.
  • 7.4. Clarifications. Customer Credentials and non-public Inputs and Outputs are Customer’s Confidential Information. Indices may reuse the portions of Inputs permitted under Section 6.2 without breach of this Section 7, provided they do not contain or disclose Customer Credentials, personal data or Customer’s confidential business information. Indices’ underlying technology and aggregated or de-identified usage insights that meet this condition are not Customer’s Confidential Information.

8. Publicity

  • 8.1. Indices may use your name and logo to identify you publicly as a customer of the Services, provided that you may opt-out by contacting Indices. You agree to consider in good faith reasonable requests to provide quotes, references or to participate in public marketing activity (such as case studies or joint announcements).

9. Suspension and Termination

  • 9.1. Suspension. Indices may suspend or limit the Services immediately if (a) required by law; (b) there is a security risk or harm to the Services or others; (c) you breach the acceptable use terms in Section 2.4; or (d) amounts are overdue or Customer’s prepaid Credits are exhausted. Indices will lift a suspension when the issue is resolved.
  • 9.2. Term and Termination. These Terms commence when Customer first accepts them or accesses the Services, and continue until terminated. Either party may terminate (a) with 30 days’ Notice; (b) for the other party’s material breach of these Terms if the breach remains uncured 30 days after written Notice describing the breach; or (c) immediately if the other party becomes insolvent or ceases to carry on business. Indices may terminate immediately with Notice if it believes that its provision of the Services to Customer (i) is prohibited by applicable law; or (ii) violates these Terms and where, in Indices’ reasonable judgment, the breach is not capable of cure.
  • 9.3. Effect of Termination. Upon termination, your right to access the Services ceases immediately and Indices may delete Inputs and other data associated with your account. Any provision that by its nature should survive termination will survive, including Sections 1 (Definitions), 5 (to the extent of accrued and unpaid amounts), 6 (Intellectual Property), 7 (Confidentiality), 8 (Publicity), 9 (Suspension and Termination), 11 (Indemnification), 12 (Warranties), 13 (Limitation of Liability), 14 (Disputes), 15 (Miscellaneous).

10. Changes to Services

  • 10.1. Indices may modify or discontinue features from time to time. For deprecations with material impact, Indices will endeavor to provide reasonable notice.

11. Indemnification

  • 11.1. Indices indemnity. Indices will defend Customer against any third-party claim that Customer’s paid use of the Services in accordance with these Terms infringes or misappropriates that third party’s patents, copyrights or trade secrets, and will pay any damages and costs finally awarded against Customer (including reasonable attorneys’ fees) or agreed by Indices in settlement.
  • 11.2. Exclusions. Section 11.1 does not apply to any claim arising from: (a) compliance with Customer designs, specifications or Inputs; (b) use of the Services in combination with software or equipment not supplied by Indices, to the extent the infringement arises from such other software or equipment; (c) modification of the Services other than by Indices; (d) Third-Party Systems, or content accessed through the Services at Customer’s direction; (e) use of the Services in a manner not authorized by these Terms or the Documentation; or (f) Customer’s continued use of the Services after Indices has made a non-infringing update or replacement available.
  • 11.3. Remedies. If a claim under Section 11.1 is made or appears likely, Indices may, at its option, (a) modify or replace the affected Services so they are non-infringing; (b) obtain the right for Customer to continue using them; or (c) if neither is reasonably available, terminate the affected Services on Notice and refund any prepaid, unused fees for the terminated portion. This Section 11 states Customer’s sole remedy, and Indices’ sole liability, for infringement claims.
  • 11.4. Customer indemnity. Customer will indemnify and, at Indices’ option, defend Indices and its Affiliates against any third-party claim arising from: (a) Inputs or Outputs; (b) Customer’s or its users’ use of the Services in violation of these Terms, applicable law or third-party terms, including Section 2.4 (Acceptable Use) and Section 4.2 (Personal and sensitive data); or (c) actions taken in Third-Party Systems at Customer’s direction.
  • 11.5. Procedure. The indemnified party must promptly notify the indemnifying party of the claim in writing, give it sole control of the defense and settlement, and cooperate at the indemnifying party’s expense. Any settlement that admits fault by, or imposes obligations on, the indemnified party requires its prior written consent, not to be unreasonably withheld.

12. Warranties

  • 12.1. Warranties. Each party represents and warrants that (a) it is authorized to enter into these Terms; and (b) entering into and performing these Terms will not violate any of its corporate rules, if applicable.
  • 12.2. Disclaimer of Warranties. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY STATED IN THESE TERMS, INDICES AND ITS AFFILIATES MAKE NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. INDICES MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS, OPERATE WITHOUT INTERRUPTION, THAT OUTPUT WILL BE ACCURATE, THAT DEFECTS WILL BE CORRECTED, OR ANY WARRANTIES OR GUARANTEES REGARDING ANY THIRD-PARTY SYSTEMS. INDICES WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY INPUT, THIRD-PARTY SYSTEMS OR THIRD-PARTY CONTENT (INCLUDING FOR ANY DELAYS, INTERRUPTIONS, TRANSMISSION ERRORS, SECURITY FAILURES, UNAVAILABILITY, CHANGES TO THIRD-PARTY SYSTEMS AND OTHER PROBLEMS CAUSED BY THESE ITEMS). INDICES DOES NOT WARRANT, AND DISCLAIMS THAT, THE SERVICES AND OUTPUT ARE ACCURATE, COMPLETE OR ERROR-FREE OR THAT THEIR USE WILL BE UNINTERRUPTED. CUSTOMER ACKNOWLEDGES THAT THE SERVICES USE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING TECHNOLOGIES, AND THAT OUTPUT MAY BE INACCURATE, INCOMPLETE OR UNEXPECTED. CUSTOMER IS SOLELY RESPONSIBLE FOR REVIEWING OUTPUT BEFORE RELYING ON THEM, AND FOR ANY DECISIONS OR ACTIONS TAKEN BASED ON OUTPUT. REFERENCES TO A THIRD PARTY IN THE OUTPUT DO NOT MEAN THAT THEY ENDORSE OR ARE OTHERWISE WORKING WITH INDICES. THE SERVICES ARE NOT DESIGNED OR INTENDED FOR USE IN ANY ACTIVITY WHERE FAILURE OF THE SERVICES COULD LEAD TO DEATH, PERSONAL INJURY OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE, AND INDICES HAS NO LIABILITY FOR ANY SUCH USE.

13. Limitation of Liability

  • 13.1. Limitation of Liability. TO THE EXTENT PERMITTED BY LAW, INDICES AND ITS AFFILIATES WILL NOT BE LIABLE UNDER OR IN CONNECTION WITH THESE TERMS FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY OF INDICES AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY CUSTOMER FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100, EXCEPT THAT INDICES’ LIABILITY UNDER SECTION 11.1 (INDICES INDEMNITY) WILL NOT EXCEED TWO TIMES THAT AMOUNT.
  • 13.2. Application. THE LIMITATIONS IN THIS SECTION 13 APPLY UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE) AND STRICT LIABILITY, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, BUT DO NOT LIMIT ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. THEY DO NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS OR CUSTOMER’S OBLIGATIONS UNDER SECTION 11.4 (CUSTOMER INDEMNITY). THE PARTIES HAVE ENTERED INTO THESE TERMS IN RELIANCE ON THIS SECTION 13, WHICH FORMS AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THEM.

14. Disputes

  • 14.1. Informal Dispute Resolution. Indices wants to understand and address Customer concerns prior to formal legal action. The parties agree to try to resolve any dispute, claim or controversy relating to these Terms (“Disputes”) informally before filing a claim against one another. If the parties cannot resolve a Dispute within sixty days, either party may initiate arbitration. Both parties also agree to attend an individual settlement conference if either party requests one during this time. Any statute of limitations will be tolled during this informal resolution process.
  • 14.2. Arbitration. Any Dispute will be determined in English by final and binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures then in effect. The arbitration will be conducted in English by a single neutral arbitrator. The seat and legal place of arbitration is San Francisco, California, although the arbitrator may permit remote hearings. Judgment on any award issued through the arbitration process in this section may be entered in any court having jurisdiction. EACH PARTY AGREES THEY ARE WAIVING THE RIGHT TO A TRIAL BY JURY, AND THE RIGHT TO JOIN AND PARTICIPATE IN A CLASS ACTION, TO THE FULLEST EXTENT PERMITTED UNDER THE LAW IN CONNECTION WITH THESE TERMS.

15. Miscellaneous

  • 15.1. Assignment. Neither party may assign these Terms without the other party’s prior written consent, except that Indices may assign its rights and delegate its obligations to an affiliate or as part of a sale of all or substantially all its business.
  • 15.2. Subcontracting. Indices may use subcontractors, including cloud and payment providers, and remain responsible for their acts and omissions.
  • 15.3. Force Majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control (including internet or cloud failures, strikes, war, epidemics, acts of government, or natural disasters).
  • 15.4. Severability. If any provision or portion is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision will be severed from these Terms; (b) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of these Terms; and (c) the unenforceable or unlawful provision may be revised to the extent required to render the Terms enforceable or valid, and the rights and responsibilities of the parties will be interpreted and enforced accordingly, so as to preserve the Terms and the intent of the Terms to the fullest possible extent.
  • 15.5. No Waiver. Failure to exercise or delay in exercising any rights or remedies arising from these Terms does not and will not be construed as a waiver; and no single or partial exercise of any right or remedy will preclude future exercise of such right or remedy.
  • 15.6. Notices. All notices, demands, waivers, and other communications under these Terms (each, a “Notice”) must be in writing, sent by email, and are deemed given when received. Your Notice email is the one associated with your account or stated in an Order Form. Indices’ email for Notices is support@indices.io.
  • 15.7. Entire Agreement; Order of Precedence. These Terms, the Order Form (if any), and any explicitly incorporated policies constitute the entire agreement and supersede prior agreements, arrangements, understandings and communications relating to its subject matter. In case of conflict, the Order Form prevails over these Terms.
  • 15.8. Governing Law. These Terms are governed by the laws of the State of California.
  • 15.9. Venue. Any suits, actions, or proceedings related to these Terms that are not required to be resolved via arbitration pursuant to Section 14 will be instituted exclusively in federal or state courts located in the City and County of San Francisco, California, and each party irrevocably submits to their exclusive jurisdiction.
  • 15.10. Trade Controls. Customer is solely responsible for ensuring that its use of the Services complies with applicable export control laws, economic and trade sanctions, and anti-bribery and anti-corruption laws. You represent that you are not subject to US, UK, or other applicable sanctions, and will not use the Services to access, store, transmit, or process data on behalf of any such restricted person, entity, country, or territory, or for any other purpose prohibited by applicable trade-control laws.
  • 15.11. Interpretation. “Including” means “including without limitation”. Headings and titles are for convenience only and have no legal or contractual effect.
  • 15.12. Amendment and Modification. Indices may update these Terms at any time, to be effective 30 days after the updates are posted by Indices or Customer otherwise receives Notice, except that updates made in response to changes to law or regulation take effect immediately upon posting or Notice. Changes will not apply retroactively. No other amendment to or modification of these Terms is effective unless it is in writing and signed by both parties.
  • 15.13. Relationship of the Parties. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and neither party has any authority of any kind to bind the other in any respect.